Last updated: [02/24/2026]
Thank you for shopping with us. Each product you purchase is made especially for you through our print-on-demand process. Because of this, we follow specific return and refund guidelines, outlined below.
Made-to-Order Products
All products sold on our website are custom printed on demand and are not mass-produced or pre-stocked. This allows us to reduce waste and create unique, high-quality items for every order.
As a result, we do not accept returns or exchanges for reasons such as:
- Change of mind
- Incorrect size selection
- Ordering the wrong product
- Buyer’s remorse
Please review product descriptions, sizing charts, and images carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we’re here to make it right.
You are eligible for a free replacement or a full refund if:
- The product is misprinted
- The product is damaged during shipping
- You received the wrong item
How to report an issue:
Please contact us within 7 days of receiving your order and include:
- Your order number
- A clear photo of the issue (damage, defect, or error)
Once verified, we will issue a replacement or refund at no additional cost to you.
Lost or Undelivered Packages
If a package is marked as delivered by the carrier but cannot be located, we recommend:
- Checking with household members
- Contacting the local carrier
- Verifying the shipping address provided at checkout
If the package is confirmed lost in transit, please contact us so we can assist further.
Refund Processing
Approved refunds are processed back to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping costs (if any) are non-refundable, except in cases of confirmed defects or errors.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
- We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.
- Orders returned due to address errors may require a new order to be placed.
Cancellations & Order Changes
Because orders are processed quickly after purchase:
- Cancellations or changes are not guaranteed once an order is placed.
- If you notice an issue immediately after ordering, contact us as soon as possible and we will do our best to help.
Contact Us
If you have any questions about our Returns & Refunds Policy, please reach out to us at:
📧 [info@doctorphish.com
🌐 [doctorphish.com]
We appreciate your support and understanding as a small business committed to quality, sustainability, and transparency.